Privacy policy
Privacy Policy
Last updated: February 1, 2025
This Privacy Policy describes how Chaufmen Executive (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.chaufmen.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
About Us
Chaufmen Executive is registered at Unit 7 Star Court, Wharf Lane, Solihull, ENG, B91 2LE, GB. The term 'you' refers to the user or viewer of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email
- Order information including billing address, shipping address, payment confirmation
- Account information including username, password, security questions
- Customer support information included in communications with us
- Journey Data including head passenger name, passenger mobile number, route details, flight/service numbers, travel dates and times
Information We Collect About Your Usage
We automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels and similar technologies, including:
- Device information
- Browser information
- Network connection details
- IP address
- Access and usage patterns
Information We Obtain from Third Parties
We may obtain information from:
- Service providers like Shopify
- Payment processors
- Other third parties who collect information on our behalf
Payment and Transaction Security
We do not collect or process financial data directly. All payments are processed by STRIPE or PAYPAL via secure servers. We do not store credit/debit card details.
Cookies and Tracking Technologies
We use various types of cookies:
- Session cookies for technical functionality
- Persistent cookies for user preferences
- Analytics cookies (via Google Analytics)
- Social media cookies
- Third-party cookies for site functionality
You can manage cookie preferences through your browser settings.
Data Retention Periods
- Analytics Data: 14 months (Google Analytics)
- Customer Data: 6 years from last transaction
- Journey Data: 1 year after journey completion
- Transaction Records: 6 years from end of financial year
- Correspondence Data: 18 months from collection
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent
- Lodge complaints with supervisory authorities
International Data Transfers
We may transfer your data outside your country of residence, including to countries outside the European Economic Area (EEA). Such transfers are protected by appropriate safeguards including Standard Contractual Clauses.
Contact Information
For privacy-related inquiries:
Email: info@chaufmen.com
Address: Unit 7 Star Court, Wharf Lane, Solihull, ENG, B91 2LE, GB
For complaints or concerns about our privacy practices, you can also contact your local data protection authority.